Salesforce.com Study Guide

Salesforce.com Certified Administrator Study Guide

Original source from https://classic.certifiedondemand.com/

• Getting Started – Free
  • Create a Practice Environment
  • Getting Started: Feedback
• Overview – Free
  • Data & Navigation
  • Standard Apps, Objects, & Tabs
  • Overview: Quiz
  • Overview: Feedback
• Company Profile – Free
  • Configuring the Company Profile
  • Company Profile: Scenario 1
    • Company Profile: Scenario 1 Solution
  • Company Profile: Quiz
  • Company Profile: Feedback
• User Setup & Login Process – Free
  • Salesforce.com Editions
  • Introduction to Sandboxes
  • Overview of User Records
  • User Localization Settings
  • User Authentication
  • Exercise: Create a New User
  • Users: Scenario 1
    • Users: Scenario 1 Solution
  • Users: Quiz
  • Users: Feedback
• Security Model – Free
  • Security Overview
  • Profiles
  • Permission Sets
  • Roles
  • Groups
  • Manual Record Sharing & Auditing
  • Delegated Administration
  • Security Matrix
  • Security: Scenario 1
    • Security: Scenario 1 Solution
  • Security: Scenario 2
    • Security: Scenario 2 Solution
  • Security: Scenario 3
    • Security: Scenario 3 Solution
  • Security: Scenario 4
    • Security: Scenario 4 Solution
  • Security: Quiz
  • Security: Advanced Quiz
  • Security: Feedback
• Data Model – Free
  • Object Relationships
  • Entity Relationship Diagrams
  • Data Model: Quiz
  • Data Model: Feedback
• User Interface
  • Home Page Layouts
  • Page Layouts
  • Buttons & Links
  • Applications & Tabs
  • List Views
  • Search Layouts
  • UI: Scenario 1
    • UI: Scenario 1 Solution
  • UI: Scenario 2
    • UI: Scenario 2 Solution
  • UI: Scenario 3
    • UI: Scenario 3 Solution
  • UI: Scenario 4
    • UI: Scenario 4 Solution
  • UI: Quiz
  • UI: Feedback
• Fields
  • Fields: Scenario 1
    • Fields: Scenario 1 Solution
  • Fields: Scenario 2
    • Fields: Scenario 2 Solution
  • Fields: Quiz
  • Fields: Feedback
• Objects
  • Managing Objects
  • Field History Tracking
  • Lookup or Master-Detail Relationship
  • Picklist vs Object
  • Many to Many Relationships
  • Lookup Filters
  • Exercise: Custom Object & Tab
  • Objects: Scenario 1
    • Objects: Scenario 1 Solution
  • Objects: Quiz
  • Objects: Feedback
• Formulas
  • Formulas Overview
  • Formulas: Scenario 1
    • Formulas: Scenario 1 Solution
  • Formulas: Scenario 2
    • Formulas: Scenario 2 Solution
  • Formulas: Quiz
  • Formulas: Feedback
• Record Types
  • Introduction to Record Types
  • When to Use Record Types
  • Exercise: Configure Record Types
  • Record Types: Quiz
  • Record Types: Feedback
• Sales Cloud
  • Lead Assignment Rules
  • Web-to-Lead
  • Lead Auto-Response Rules
  • Lead Conversion
  • Sales Processes and Opportunity Stages
  • Basics of Forecasting and Quotas
  • Assigning and Selecting Price Books
  • Getting Started with Campaigns
  • Campaign Hierarchy
  • Campaign Influence
  • Campaign ROI
  • Account & Opportunity Teams
  • Contact Roles
  • Opportunity Competitors
  • Exercise: Lead Management
  • Sales Cloud: Misc Resources
  • Sales Cloud: Quiz
  • Sales Cloud: Feedback
• Service Cloud
  • Case Page Layouts & Status
  • Case Escalation Rules
  • Case Contact Roles & Case Teams
  • Solutions Overview
  • Communities & Portals Overview
  • Service Cloud: Quiz
  • Service Cloud: Feedback
• Activities
  • Activities Overview
  • Activities: Quiz
  • Activities: Feedback
• Chatter
  • Global Search & Sidebar Search
  • Feed Tracking & Security
  • Chatter: Quiz
  • Chatter: Feedback
• Data Management
  • Record IDs
  • Importing & Manipulating Data
  • Validation Rules
  • Introduction to Data Quality
  • Exercise: Upsert Using External ID
  • Data Management: Scenario 1
    • Data Management: Scenario 1 Solution
  • Data Management: Quiz
  • Data Management: Feedback
• Content
  • Content Permissions
  • Content: Quiz
  • Content: Feedback
• Analytics
  • Report Types
  • Analytics: Quiz
  • Analytics: Feedback
• Workflow
  • Workflow & Approvals Overview
  • Workflow: Quiz
  • Workflow: Feedback
• Desktop and Mobile
  • Desktop and Mobile: Quiz
  • Desktop and Mobile: Feedback
• AppExchange
  • AppExchange: Quiz
  • AppExchange: Feedback
• Getting Certified
  • Nailing the “Gotcha” Questions
  • Certified Administrator: Practice Exam
  • Getting Certified: Feedback